The Consumer Duty solution hiding in plain sight

Too many financial services firms are treating Consumer Duty like a compliance exercise. The Financial Conduct Authority's (FCA) recent move to streamline its guidance should simplify the rulebook. However, it won't help firms that are still just ticking boxes. Or those nervously second-guessing product suitability and hoping that the regulator doesn't come knocking. The legislation's intent is clear: act in good faith, prevent foreseeable harm, enable better financial outcomes. But here's what the guidance doesn't say loudly enough. The data and technology required to prove you're ...