Andrew Goodwin: Consumer Duty and good outcomes - hope springs eternal

'In the spirit of Freeman John Dyson, let's not give up hope just yet'

clock • 4 min read

Consumer Duty should hammer home the message that the days of a one-size-fits-all approach to advice are well and truly over, says Andrew Goodwin

The name Dyson is nowadays most likely to conjure up images of vacuum cleaners. As someone with a modest background in number-crunching, I instead prefer to think of mathematician and theoretical physicist Freeman John Dyson. A member of Princeton's illustrious Institute for Advanced Study, Dyson came up with all sorts of amazing scientific ideas during his 96 years. His contributions spanned disciplines including astrophysics, quantum field theory, engineering, biotechnology and interstellar travel.  Of all his wonderful outputs, though, my favourite is nothing more than a pithy quot...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Consumer Duty

Sandy McGregor: Happy third birthday to Consumer Duty

Sandy McGregor: Happy third birthday to Consumer Duty

Third anniversary of landmark regulation on 31 July

Sandy McGregor
clock 31 July 2026 • 1 min read
'The single biggest force shaping advice business models': Three years of Consumer Duty

'The single biggest force shaping advice business models': Three years of Consumer Duty

'It has not bedded in quietly'

Emma Napier
clock 31 July 2026 • 4 min read
Consumer Duty has changed financial services but the biggest test is still to come

Consumer Duty has changed financial services but the biggest test is still to come

'Permanent, cultural shift within firms'

Alex Roberts
clock 30 July 2026 • 4 min read