Two years of Consumer Duty: The best of times, or the worst of times?

The subject of regulation is unlikely to be something high up the list for anyone looking to create a literary masterpiece, however, if ‘a short history of nearly everything regulatory' were to be written, then the summer of 2023 would be worthy of at least a chapter, more likely a whole volume. Nobody reading this should need to be reminded (we hope) that this was when the Consumer Duty came into effect. In the run-up, this much-discussed piece of regulation polarised opinion. Was it just treating customers fairly (TCF) reinvented, or did it, in fact, represent a fundamental reset an...