From pain to positives: Why advisers need to think differently about regulation

So how did you enjoy the first year of Consumer Duty? Did it genuinely transform your approach to business? Did your clients express their eternal gratitude for your supposedly newfound commitment to delivering 'good outcomes'? Forgive me if I sound unduly cynical. I don't mean to imply Consumer Duty is a bad thing. I just happen to know that many IFAs consider it yet another sizeable and largely unnecessary bureaucratic burden foisted on them by regulators and policymakers. I say "largely unnecessary" because it strikes me that every IFA should strive for "good outcomes" in any event...