Critical shift: The latest Consumer Duty price and value update

Last month the Financial Conduct Authority (FCA) released an important update regarding the price and value outcome of the Consumer Duty. This update is particularly significant as it outlines the expectations for firms operating in the retail market, emphasising their responsibility to ensure that their products and services deliver fair value to consumers. The FCA's analysis focuses on three specific areas: cash savings, guaranteed asset protection insurance, and cash held on platforms. However, the implications of this update extend to all firms engaged in retail business. The FCA'...