FOS

Aviva had more consumer complaints referred to the financial ombudsman (FOS) than any other insurer in the last six months of last year, figures show.

The Financial Ombudsman Service (FOS) has been forced to upscale its workload figures as the number of new complaints continues to rise.

The Association of IFAs (AIFA) will step up its fight against the financial ombudsman (FOS) over its rule of charging advisers a fee even when they are cleared of any wrongdoing.

The Financial Services Ombudsman (FOS) has frozen the total levy paid by all financial businesses, and the case fee, at 2009/2010 levels until March 2011.

The Financial Ombudsman Service (FOS) appoints Natalie Ceeney as chief ombudsman and chief executive.

A lawyer representing advisers faced with client complaints over investments placed in the suspended Arch cru funds has hit out at regulators for endorsing the vehicles.

The decision of the Association of British Insurers to drop its earlier opposition to the Law Commission's proposals to reform insurance contract law for personal lines business is good news.

Fears an independent professional standards board (IPSB) would represent another tier of regulation are misplaced, the Chartered Insurance Institute (CII) says.

The Association of British Insurers (ABI) believes a clear consensus has emerged surrounding its proposals to reclassify the Total and Permanent Disability (TPD) definitions.

With income drawdown complaints on the rise Fiona Tait takes a look at why this may be and attempts to explode some myths around this product.