FOS

Complaints linked to property funds, deferral periods and market value reductions (MVRs) are on the increase, as investments disappoint in the wake of the crisis, says the Financial Ombudsman Service (FOS).

Senior managers who fail to understand the inner workings of their own business will not get much respect from the new chief financial ombudsman.

Last week, the financial ombudsman (FOS) published, for only the second time, the number of complaints against authorised firms referred to its office.

The financial ombudsman (FOS) has hit back at criticism of its complaints statistics, saying the data was not designed for consumer use but to encourage firms to handle client grievances more efficiently.

Aviva had more consumer complaints referred to the financial ombudsman (FOS) than any other insurer in the last six months of last year, figures show.

The Financial Ombudsman Service (FOS) has been forced to upscale its workload figures as the number of new complaints continues to rise.

The Association of IFAs (AIFA) will step up its fight against the financial ombudsman (FOS) over its rule of charging advisers a fee even when they are cleared of any wrongdoing.

The Financial Services Ombudsman (FOS) has frozen the total levy paid by all financial businesses, and the case fee, at 2009/2010 levels until March 2011.

The Financial Ombudsman Service (FOS) appoints Natalie Ceeney as chief ombudsman and chief executive.

A lawyer representing advisers faced with client complaints over investments placed in the suspended Arch cru funds has hit out at regulators for endorsing the vehicles.