How can advisers help clients recover from poor bank advice?

clock

The IFA industry has been abuzz this week following a BBC Money Watch programme highlighting the plight of thousands of customers mis-sold a ‘Balanced' fund by Barclays ‘salespeople'.

Victims also protested at the House of Commons last week in a bid to speed up the compensation process. Many lost their life savings after Barclays’ advisers recommended they put huge sums of money into the Aviva Global Balanced Income fund. The fund was a high-risk stock market investment but was sold by Barclays to investors with lower risk profiles. The programme reported on the case of Sue Murton from Aldeburgh who lost £17,000 of her life savings. She went into Barclays looking for a “cautious-to-medium” risk investment and was advised to put £50,000 into the Aviva fund. However,...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Common language used by advisers triggers anxiety and distrust among retirees

Common language used by advisers triggers anxiety and distrust among retirees

Product-led communication one of the biggest drivers of mistrust

Laura Purkess
clock 01 April 2026 • 1 min read
Advisers: Are you even taking your own advice?

Advisers: Are you even taking your own advice?

Exploring the expenditure consolidation conversation

Nick Ryan
clock 25 March 2026 • 4 min read
CISI welcomes 76 Certified financial planners

CISI welcomes 76 Certified financial planners

Number of UK CFP professionals continues to rise

Sophia Panayi
clock 24 March 2026 • 1 min read