FOS upholds half of complaints against networks

The latest results from the ombudsman also indicated a sharp increase in the rate of complaints upheld against private health insurers. Both Sesame (51%) and St James's Place Wealth Management (49%) were shown to have half of complaints against them upheld. In total, Sesame and St James's Place had 108 and 38 cases respectively brought in front of the ombudsman between 1 January and 30 June. The rates are slightly down on the last six months of 2009, but remain above the average uphold rate of 44% for all businesses. Openwork is the only other adviser network to appear in the li...