COVER Blog: FOS data a job half done?

But without dealing first hand with a company it is hard to ascertain how good its service really is. Reviews from colleagues and other industry sources are a good start, and can sometimes be the only opinion needed. However, bad experiences are often relayed twice as loudly as more positive ones, meaning even this method has its pitfalls. Is your colleague's awful experience one unfortunate case, or the tip of the ice berg in continued poor customer treatment? This is where the authority of a regulatory body can really standout from all the background noise within a market. Which ...