Targeted support: FCA shuns 'overly prescriptive' approach to vulnerability

In the regulator's long-awaited targeted support consultation released today (30 June), the FCA said it is important that firms consider customers with characteristics of vulnerability, including when they are designing and providing targeted support. Although, it does not propose to introduce specific requirements for firms. The FCA did say it previously considered whether its proposals should go further to prescribe how firms must provide appropriate support to "vulnerable consumers". For example, it could require all consumers exited from targeted support to be signposted to other fo...