FOS

A look into the complaints made last year, all of which were upheld

General uphold rate of more than one third on personal pensions cases

Compulsory jurisdiction levy frozen at £106m

‘Our customers deserve better,’ says Zahida Manzoor

Compulsory jurisdiction and voluntary jurisdiction set for overhaul

Client placed £150,000 into fund which was eventually wound down

H1 complaints data showed uphold rate of 37% in consumers’ favour

‘A mess’

Causing ‘serious financial harm’

New executive team