FOS

'It is always concerning to see complaint levels continue to rise'

Ombudsman expects to receive 12,800 investment and pensions complaints

Ombudsman has committed to resolve 17% more cases in the year ahead

FOS data shows 64% of all advice suitability complaints were upheld

Latest plan and budget published by financial complaints body

FOS complaints totalled more than 93,000 in the first half of 2023

The ombudsman has released its latest complaints data analysis

Defined benefit pension transfers the most complained about action

FCA and FOS get ducks in a row before new principle introduced

Changes designed to incentivise firms to settle proactively