FOS freezes all case fees and levies amid heightened demand

In an update posted by the Ombudsman today (11 December) it confirmed that it intends to take these measures in the next financial year. This comes in a time of increasing demand for the service, the FOS said. So far in 2024/25, it has received more than 190,000 cases covering issues including complex fraud and scams, unaffordable lending and car loan agreements. "As a demand-led organisation there is an element of uncertainty around the volume and types of cases it might receive, which is why each year we consult industry and other interested parties through the plans and budget,"...