Consumer Duty

Review to focus on platforms, advisers and wealth managers

Closed 265 whistleblowing cases between January and March

Clients willing to pay more but expect tangible service upgrades

‘It has enabled us to really think about what’s needed’

Consumer Duty aligned adviser benchmark based on a data set and behavioural model

What to consider when designing an ongoing review service

Pensions industry ‘well off the pace’ on vulnerability

Firms are taking a ‘wait and see’ approach

Tool aims to tackle “crowded and complex” market

Consultation is about ‘understanding and evidencing impact’