Consumer Duty

Firms to produce first annual Consumer Duty board report

What’s expected of advisers and the timelines to work to

Consumer Duty states consumer biases must not be exploited

'Maybe this is what a black belt in bureaucracy looks like'

Compliance clinic launched to offer guidance around the regulation

Professional Adviser analyses what Consumer Duty means for MPS

SJP now piloting two VR empathy and vulnerability face-to-face sessions

‘We actually need to understand one another better’

Highest usage ever in February as Consumer Duty becomes new normal

'Move away from prescriptive rules, beloved of compliance consultants’