Consumer Duty

Advisers might need to consider different solutions

This is a step change but, what if you're not in control?

Concerns raised over the narrow target market of the new offering

‘They have the opportunity to engage with clients on a flexible basis’

Advisers are more confident to make switches to improve client experience

‘It is at the heart of advice, yet I don’t see firms talk about it clear enough’

‘You can expect the regulator to take robust action where needed’

Regulator’s Lucy Castledine reflects on Consumer Duty six months in

‘This industry is the closest to understanding vulnerability’

Proactive approach in identification and support