The Chartered Insurance Institute (CII) has launched a guide to help firms serve clients in vulnerable circumstances.
The Managing Customer Vulnerability in Insurance and Personal Finance: A Practical Implementation Guide has been created by the professional body to help insurance and personal finance firms to better identify, support, and deliver fair outcomes for clients in vulnerable circumstances. The CII noted that up to half of UK adults show characteristics of vulnerability at any given time, and most will experience vulnerability at some point during their lives. As a result, it said that firms that fail to manage vulnerability effectively are unlikely to meet the Financial Conduct Authority'...
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