FOR SUSTAINABLE, PROFITABLE, CLIENT-FOCUSED ADVISER FIRMS
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From 8pm Friday 19 October
'Left holding the can'
Was responsible for IT and transformation
'Data process usually takes 5-10 days'
Clients to be compensated by end of 2018
‘Feel sorry for guys in contact centre’
Bells and whistles v service
Q2 net sales dropped almost 50%
Hired 200 extra operational staff
'Work to be done' on service times and trust