Aegon has acknowledged there is a "mountain to climb" to regain adviser confidence and work to be done to improve contact-centre waiting times for advisers, following its migration of Cofunds clients to the new Aegon platform.
Advisers and clients alike have reported extended waiting times with Aegon's contact centres while trying to get help to solve a number of issues in the aftermath of the Cofunds re-platforming move, which...
No need for wet signatures
'There will be more consolidation'
'Substantial lessening' of competition
'Until absolutely safe'
Asset managers and platforms don't always see eye-to-eye
Fund managers see 'signs of a tentative recovery'
Operating profits at £117m in first half
Cofunds integration offset expenses
'Others will also lose access to advice as the market implodes'
HBSC, M&G and Janus Henderson ‘constant laggards’