Providers must do better to protect advisers during re-platforming projects and their aftermath, according to 'The Great Platform Debate' panellists at the PA360 North adviser conference on Wednesday.
The panel were asked about the controversial technology changes that have dominated the discourse around the sector for the last 12 months. Next Wealth managing director Heather Hopkins described re-platforming as a "tough topic" and a "necessary evil" because people do not want technology that is not fit for purpose and never upgraded. "So I don't think there's anyone who would say ‘I don't want firms to upgrade their technology'," she continued. "The issue is that they never go according to plan or according to budget. Those left holding the can are advisers because errors - such as...
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