Aegon has begun the process of finding out which Cofunds clients experienced delays in their trading requests around the platform's technology migration, promising to pay a "£25 gesture of goodwill" to those who were "adversely affected" by the re-platforming move.
In a letter sent to financial advisers, seen by Professional Adviser, Aegon said each client situation "will be considered individually" and that the compensation process "should be finished by the end of the year". The platform said it will compare the price of units at the point it should have processed the trading instruction to the price at the point when it was actually carried out. If the action was a full withdrawal, and customers are found to be worse off as a result, it will use the price they should have received had the platform processed their instruction with zero delay....
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