IFA

Framing questions in the right way can completely change the relationship advisers have with their clients and get to the heart of what they need.

The FSA wants whistleblowers to come forward – it even has a hotline – but is reluctant to act on the information it receives.

The Financial Ombudsman has defended its hiring and training process after a 25-year-old law graduate with no financial services experience was found to have become an adjudicator after just a month's training.

Long-term care, Dilnot and the adviser's role. Paul Robertson discusses all this with Partnership's Chris Horlick.

Bright Grey and Scottish Provident held a recent summit on the future of critical illness cover. Roger Edwards outlines its conclusions

Last year the government launched its consultation on simple financial products and a summary of responses has now been published.

Consumers are likely to reject simplified advice and advice where they must pay a fee upfront, research from the Association of British Insurers suggests.

This week the Financial Ombudsman Service has been brought under the scope of the Freedom of Information Act. We asked, what have you always wanted to know about the FOS?

From 2013, independent advisers must have a working knowledge of all ‘retail investment products'. There's just one problem: the FSA has been slow to define what they are.

For ten years the Financial Ombudsman Service has been making decisions behind closed doors. But all that changes from this week, as we find out...