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FOS

Regulation

FOS throws out most complaints against advisers

The Financial Ombudsman Service (FOS) threw out two-thirds of gripes against the most complained-about advisory groups in the first half of 2013, figures show.

clock 03 September 2013 •

Regulation

FOS handles record 327,000 complaints in first half

The Financial Ombudsman Service (FOS) handled more than 327,000 complaints in the first half of the year, a record for the organisation, figures published today show.

clock 03 September 2013 •

Your profession

FOS to focus on age when making decisions

The Financial Ombudsman Service (FOS) has teamed up with charity Age UK and consumer magazine Which? to get a better insight on how to use age when evaluating a complaint.

clock 20 August 2013 •

Your profession

Quick Quiz of the Week's News #7

This week on IFAonline.co.uk, we've covered FOS payouts, gifts from the Bank of England and Treasury campaigns. But how much do you remember?

clock 16 August 2013 •

Regulation

FOS executive team takes home £1.44m

The Financial Ombudsman Service's (FOS) executive team has earned a total of £1.442m including benefits in the 2012/13 financial year, according to its audited directors' report and financial statements published last week.

clock 13 August 2013 •

Regulation

FOS shares seven real-life attitude-to-risk rulings

RISK OFF

clock 18 July 2013 •

Adviser tips

Masterclass: How to deal with client complaints in-house

ERM, WAITER

clock 11 July 2013 •

Regulation

PFS: adviser fees should reflect higher professionalism

The Personal Finance Society (PFS) has called for a better recognition of the rising standards in the professional advice community on the back of recently published complaints figures.

clock 11 June 2013 •

Adviser tips

Relationship breakdown? How to keep client complaints in-house

COMPLAINTS

clock 06 June 2013 • 3 min read

Regulation

FOS rejects more than half of complaints against advisers

Advisers have seen the number of complaints against them soar over the past year, however figures show that more than half of the cases were dropped by the ombudsman.

clock 29 May 2013 •
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