FOS

Financial services firms must listen to the feedback their customers give in order to stop the "cycle of scandal" that has beset the industry, the Financial Ombudsman Service's (FOS) chief ombudsman has said.

The Financial Ombudsman Service (FOS) has rejected only one claim at decision stage against advice to invest in Arch Cru, since it has started publishing complaints decisions in April.

Figures from the Financial Ombudsman reveal how Britain's banking giants are wrongly throwing out 70 % of complaints about so-called packaged accounts - which cost customers up to £300 a year.

Consumer attitudes towards financial services businesses have changed irreversibly, the chief executive of the Financial Ombudsman Service (FOS) has said.

The Financial Ombudsman Service (FOS) has said it welcomes a regulatory review into how "major" financial institutions handle complaints, but warned it first needed to look at the barriers to complaining.

Retirement Planner's round up of the top pension stories this week.

The Financial Ombudsman Service (FOS) received more complaints about Phoenix Life than any other life and pensions provider in the six months to 30 June 2013.

The Financial Ombudsman Service (FOS) threw out two-thirds of gripes against the most complained-about advisory groups in the first half of 2013, figures show.

The Financial Ombudsman Service (FOS) handled more than 327,000 complaints in the first half of the year, a record for the organisation, figures published today show.

The Financial Ombudsman Service (FOS) has teamed up with charity Age UK and consumer magazine Which? to get a better insight on how to use age when evaluating a complaint.