FOS

Consumer attitudes towards financial services businesses have changed irreversibly, the chief executive of the Financial Ombudsman Service (FOS) has said.

The Financial Ombudsman Service (FOS) has said it welcomes a regulatory review into how "major" financial institutions handle complaints, but warned it first needed to look at the barriers to complaining.

Retirement Planner's round up of the top pension stories this week.

The Financial Ombudsman Service (FOS) received more complaints about Phoenix Life than any other life and pensions provider in the six months to 30 June 2013.

The Financial Ombudsman Service (FOS) threw out two-thirds of gripes against the most complained-about advisory groups in the first half of 2013, figures show.

The Financial Ombudsman Service (FOS) handled more than 327,000 complaints in the first half of the year, a record for the organisation, figures published today show.

The Financial Ombudsman Service (FOS) has teamed up with charity Age UK and consumer magazine Which? to get a better insight on how to use age when evaluating a complaint.

This week on IFAonline.co.uk, we've covered FOS payouts, gifts from the Bank of England and Treasury campaigns. But how much do you remember?

The Financial Ombudsman Service's (FOS) executive team has earned a total of £1.442m including benefits in the 2012/13 financial year, according to its audited directors' report and financial statements published last week.

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