FOS complaints against networks and nationals drop

Carmen Reichman
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The number of complaints upheld against networks and nationals by the Financial Ombudsman Service (FOS) have dropped in the last half year, figures show.

Half yearly complaints data published by the FOS this morning showed that adviser networks and nationals had fewer complaints brought against them than in the previous six months, while the FOS' uphold rate has also dropped in some cases. Overall, complaints made to the FOS in the second half of 2013 (excluding payment protection insurance (PPI)) dropped by 8% compared with H1. But across the last year total complaints increased by more than a third on 2012. Naming names Sesame led the way with 213 new complaints across the spectrum of mortgages, general insurance, PPI, investme...

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