FOS

THE WINNER IS...

The Financial Ombudsman Service's (FOS) chief ombudsman and chief executive Natalie Ceeney is to step down after four years in office.

A couple are facing poverty in retirement and risk losing their home after their IFA advised them to invest in a high risk scheme that has left them £500,000 in debt.

Network Pi Financial has lost another case at the Financial Ombudsman Service (FOS), this time over advice one of its appointed representatives gave to a World War 2 veteran to invest £90,000 in an unregulated collective investment scheme (UCIS).

IFA 20Twenty Independent has entered voluntary liquidation after a spate of claims against it relating to a film tax avoidance scheme.

The Financial Ombudsman Service (FOS) has hired trend forecaster the Future Foundation to conduct a review of the ombudsman's role in the changing world of financial services.

The Financial Ombudsman Service (FOS) has reported a 39% increase in overall complaints against financial products, with increases in claims related to self-invested person pensions (SIPPs), personal pensions and annuities.

Financial services firms must listen to the feedback their customers give in order to stop the "cycle of scandal" that has beset the industry, the Financial Ombudsman Service's (FOS) chief ombudsman has said.

The Financial Ombudsman Service (FOS) has rejected only one claim at decision stage against advice to invest in Arch Cru, since it has started publishing complaints decisions in April.

Figures from the Financial Ombudsman reveal how Britain's banking giants are wrongly throwing out 70 % of complaints about so-called packaged accounts - which cost customers up to £300 a year.