FOS

IFA 20Twenty Independent has entered voluntary liquidation after a spate of claims against it relating to a film tax avoidance scheme.

The Financial Ombudsman Service (FOS) has hired trend forecaster the Future Foundation to conduct a review of the ombudsman's role in the changing world of financial services.

The Financial Ombudsman Service (FOS) has reported a 39% increase in overall complaints against financial products, with increases in claims related to self-invested person pensions (SIPPs), personal pensions and annuities.

Financial services firms must listen to the feedback their customers give in order to stop the "cycle of scandal" that has beset the industry, the Financial Ombudsman Service's (FOS) chief ombudsman has said.

The Financial Ombudsman Service (FOS) has rejected only one claim at decision stage against advice to invest in Arch Cru, since it has started publishing complaints decisions in April.

Figures from the Financial Ombudsman reveal how Britain's banking giants are wrongly throwing out 70 % of complaints about so-called packaged accounts - which cost customers up to £300 a year.

Consumer attitudes towards financial services businesses have changed irreversibly, the chief executive of the Financial Ombudsman Service (FOS) has said.

The Financial Ombudsman Service (FOS) has said it welcomes a regulatory review into how "major" financial institutions handle complaints, but warned it first needed to look at the barriers to complaining.

Retirement Planner's round up of the top pension stories this week.

The Financial Ombudsman Service (FOS) received more complaints about Phoenix Life than any other life and pensions provider in the six months to 30 June 2013.