Why have SIPP complaints soared?

clock

SIPP complaints to the Financial Ombudsman recently faced a sharp increase. Why did this happen? Fiona Murphy reports.

Complaints about self-invested personal pensions (SIPPs) soared by 123% over a quarter, the latest figures from the Financial Ombudsman (FOS) recently revealed. In the three months to December 2013, the number of SIPP complaints jumped from 176 in Q3 2013 to 393 in Q4 2013. A Freedom of Information request also shows that the number of resolved SIPP cases during 2013 spiked in this period. In Q1 2013, there were 130 resolved cases, 96 in Q2 and 132 in Q3 – but this jumped to 267 in Q4, more than double any of the previous figures. So, what caused such a significant change in this quar...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

State pension age review: Govt launches call for evidence

State pension age review: Govt launches call for evidence

UK faces long-term demographic pressures

Jenna Brown
clock 18 August 2025 • 2 min read
FCA to crack down on life insurers with 'slower' pension transfer service times

FCA to crack down on life insurers with 'slower' pension transfer service times

Regulator warns slow pension transfers risk harming client outcomes

Isabel Baxter
clock 15 August 2025 • 5 min read
Tony Müdd: The QROPS market is dead, isn't it?

Tony Müdd: The QROPS market is dead, isn't it?

'The tax a member pays on their QROPS income hinges on a dizzying array of factors'

Tony Müdd
clock 11 August 2025 • 11 min read