Former FOS chief Ceeney joins HSBC

Carmen Reichman

The former chief executive of the Financial Ombudsman Service (FOS), Natalie Ceeney, has joined HSBC bank to head up its UK customer standards department.

Ceeney (pictured) will sit on the bank's UK executive committee and has been tasked with improving customer service and leadership on complaint handling, and developing the bank's approach to conduct risk....

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