Financial Ombudsman Service

FCA said intervention will ensure responsible firms meet cost of redress

‘Wholly unacceptable and constitutes serious malpractice’

Nausicaa Delfas joins the regulator to replace Charles Counsell

Advisers react to FCA’s final BSPS compensation scheme

The lifeboat fund received 12 claims related to pension transfer advice

Client placed £150,000 into fund which was eventually wound down

FOS upheld 17 complaints

25 pension transfer claims

Boosting consumer protection

‘Poor sales practices’