Financial Ombudsman Service

'It is always concerning to see complaint levels continue to rise'

Ombudsman expects to receive 12,800 investment and pensions complaints

Ombudsman has committed to resolve 17% more cases in the year ahead

FOS data shows 64% of all advice suitability complaints were upheld

FOS complaints totalled more than 93,000 in the first half of 2023

Take a look at some of the news and feature highlights of the last month

Comes the same day as it sold its £1bn strong SIPP business

BSPS fallout classed as a key ‘issue’ for structured regulatory collaboration

Independently East bank accounts frozen and permissions cancelled

The firms’ director may have taken around £2m from clients