54% uphold rate on SIPP complaints
'Providers should stump up data'
Annual review published
Operating costs on the up
What made financial headlines over the weekend?
Led to 16 full investigations
Annuity complaints also rose
To address adviser concerns
Annuity uphold rate doubled in Q2
At SIA event on 2 November
'Smarter Consumer Communications' feedback statement
Caroline Mitchell speaks out
An adviser has started a petition to Parliament calling for a vote of no confidence in the Financial Ombudsman Service (FOS) and for it to be brought under the remit of common law.
Legal & General Assurance Society (L&G) has been directed to compensate two clients it advised to transfer savings out of their employer's pension arrangements 21 years ago.
Receiving a letter from the ombudsman saying a customer has made a complaint does not mean a case has been opened, the Financial Ombudsman Service (FOS) has advised.
Advice firms have raised fears over "systemic mis-selling" through simplified advice and said ongoing regulatory uncertainty has stifled market developments, according to the Financial Conduct Authority (FCA)
The Financial Ombudsman Service (FOS) has warned advisers and paraplanners that "ticking all the boxes from a compliance point of view" may not be enough to win in a complaint case.
Financial services businesses can benefit from getting complaints as they provide valuable feedback on how the firm is doing, acting chief executive of the Financial Ombudsman Service (FOS) Tony Boorman has said.
Retirement Planner's round-up of the top pension stories this week.
The Financial Ombudsman Service (FOS) has made public details of around 1,250 final decisions as its new reporting service goes live.
The Financial Ombudsman Service (FOS) has seen a 179% increase in complaints about financial products and services in the first quarter of the 2013/14 financial year.
The Financial Conduct Authority (FCA) has confirmed its levy for the coming year will be £432.1m, with financial advisers contributing 9% of the total.
The Association of Professional Financial Advisers (APFA) has arranged a meeting with the Financial Ombudsman Service (FOS) to discuss what it believes is "inconsistent" adjudicating by the body when resolving complaints against advisers.
The number of new complaints taken on by the Financial Ombudsman Service (FOS) almost doubled over the past year, figures show.