FOS to apply CMCs complaint fee from April

Charge of £250 will be applied to ‘make funding arrangements fairer’

Isabel Baxter
clock • 4 min read

The Financial Ombudsman Service (FOS) will be making a proposal to charge professional representatives £250 to refer a case to its service from 1 April 2025.

In a bid to "make its funding arrangement fairer", professional representatives will be able to bring ten cases to the service for free each financial year. After that, every subsequent case they refer will be chargeable. They will receive £175 back in credit if the complaint is found in favour of the consumer they represent, reducing the charge they pay to £75. The FOS said this charge comes as a large proportion of complaints referred to the dispute resolution service in recent years have been driven by professional representatives who either charge consumers or take a percentage of...

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