FCA and FOS release call for input to modernise redress system

This comes after chancellor Rachel Reeves unveiled this move from the regulators in her Mansion House speech yesterday evening (14 November). The call for input seeks views on how to prevent financial issues leading to a spike in complaints and creating "uncertainty for firms and their customers". Both the FCA and FOS have said they want the call for input to help ensure that: • Consumers receive appropriate redress when things go wrong. • Firms identify harm at an early stage, proactively address it, and resolve complaints more effectively themselves, reducing the need for cons...