Moving with the times
Trust most important factor in referrals
SIFA conference 2017
Supported by robo-advice
Customer perceptions so important
Social media used most commonly to attract new clients
Majority wants to make improvements
Part of free financial plan initiative
What's the Problem?
The best communication strategy for advisers to keep clients happy is to contact them 11 times a year, according to a survey which tracked client satisfaction.
Are strict covenants unfair on clients?
Advisers should not feel pressured to produce monthly or even quarterly update reports for clients, according to management consultant Brett Davidson, who brands the practice "lunacy".
The Financial Conduct Authority (FCA) is concerned about the due diligence advisers perform on investment product providers and will continue to monitor the area, technical specialist for the regulator Rory Percival has said.
Mismanaged paperwork delays are very common during the implementation phase, and can result in a client "feeling duped" or "losing trust", according to one advisory consultant.
Financial advisers in the UK "lag their US peers" in making use of softer skills, according to life coach Maria Nemeth.
Consumer trust can "breed arrogance" within organisations, the leader of the Question of Trust campaign told delegates at the IFP conference yesterday.
The Financial Services Authority (FSA) is urging firms to consider their professional indemnity insurance (PII) situation and client communications ahead of Retail Distribution Review (RDR) implementation.
The Financial Services Authority (FSA) is urging firms to make sure they have the appropriate controls in place to ensure advisers moving to relationship management or paraplanner roles do not step outside of their regulatory boundaries.
Richard Leeson goes through the many different types of client that an adviser has to deal with.