Three-quarters of advisers dissatisfied with client relationships, research

A survey by BrightHR found a mere 26% of advisers thought their working relationship with clients was ‘strong', while about a third described it as ‘good but they would like it to be better'. Data from the people management software company also found 41% of advisers deemed the relationship with their clients ‘average' while a further 3% said it was ‘purely transactional'. Respondents said the lack of time to meet clients face-to-face, having too much admin and paperwork to get through, understanding ever-changing technology, and poor communication skills were the biggest challenges t...