client relationships

Are strict covenants unfair on clients?

CLIENT REFERRALS

Advisers should not feel pressured to produce monthly or even quarterly update reports for clients, according to management consultant Brett Davidson, who brands the practice "lunacy".

The Financial Conduct Authority (FCA) is concerned about the due diligence advisers perform on investment product providers and will continue to monitor the area, technical specialist for the regulator Rory Percival has said.

NEXT TIME

Mismanaged paperwork delays are very common during the implementation phase, and can result in a client "feeling duped" or "losing trust", according to one advisory consultant.

UNUSUAL CASES

FULL CAPACITY

Financial advisers in the UK "lag their US peers" in making use of softer skills, according to life coach Maria Nemeth.

CONTRACT CHAOS