Aegon

‘Core services working as they should’

Replaces the Institute of Customer Service chief executive Jo Causon

£37bn in assets and 400,000 customers

56% of employers want extension

Speaking at Professional Adviser's conference

'Low-risk approach'

One-in-five against with dashboard concept

Computer misuse charges

Firm pays 98% of life and 94% of CIC claims

'Necessary steps' taken