Advisers who forgot their passwords to their Cofunds accounts led to "peaks of demand" in Aegon's contact centre when it launched its new platform on Tuesday, according to the firm.
The migration saw more than 400,000 customers and £37bn of assets move from the Cofunds platform to a new, upgraded Aegon Retirement Choices platform. A number of advisers had reported being unable...
Launching in spring 2021
Update posted today
And year to date
'Spent 18 months agonising'
Updated: DB schemes that provide GMPs must revisit and top-up historic CETVs 'where necessary' - landmark ruling
GMP equalisation litigation judgment
Cherry Reynard talks to New Talent Awards 2020 Financial Adviser of the Year Alex Johnston, who tells the story of his so-far short but unique career...
Confirmed intentions in May