Cofunds users recently transferred over to Aegon's new platform have said they are still struggling with teething issues more than three weeks on from the transition.
Some advisers have reported trouble with transactions not going through on the platform since the migration, while others have said client income and fees have not been processed properly. In addition to the teething issues, some advisers have also complained about having to wait for longer than 30 minutes for help with their issues through Aegon's contact centre. When the new platform first launched, Aegon said advisers forgetting their passwords to the platform had led to "peaks of demand" in its contact centre, although it took "full responsibility" for getting advisers logged onto...
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