Cofunds users still struggling after Aegon re-platforming

Issues with transactions, income and fees

Tom Ellis
clock
"Advisers have our commitment that where issues are flagged to us we will resolve them as quickly as possible" - Aegon
Image:

"Advisers have our commitment that where issues are flagged to us we will resolve them as quickly as possible" - Aegon

Cofunds users recently transferred over to Aegon's new platform have said they are still struggling with teething issues more than three weeks on from the transition.

Some advisers have reported trouble with transactions not going through on the platform since the migration, while others have said client income and fees have not been processed properly. In ad...

To continue reading this article...

Join Professional Adviser

 

  • Unlimited access to real-time news, industry insights and market intelligence.
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters.
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection.
  • Members-only access to the editor’s weekly Friday commentary
  • 
 Be the first to hear about our events and awards programmes.

Join

 

Already a Professional Adviser member?

Login

More on Wrap/platforms

Richard Rowney: "We are putting our people first in growth journey"

Nucleus CEO: We are putting our people first in growth journey

‘I’m confident we have the right people to deliver’

Richard Rowney
clock 27 September 2022 • 5 min read
Parmenion owners consider £400m stake sale - reports

Parmenion owners consider £400m stake sale - reports

£9.6bn AUM

clock 08 September 2022 • 2 min read
Schroders UK Platform Awards: Shortlists revealed!

Schroders UK Platform Awards: Shortlists revealed!

Winners to be announced at a gala dinner on 20 September

Professional Adviser
clock 02 September 2022 • 1 min read