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SJP now piloting two VR empathy and vulnerability face-to-face sessions

The editor's Friday Night Takeaway from 5 April

Rather than directly a more nuanced approach is recommended

A look ahead at the upcoming live regional lunch CPD events

‘IFAs should build a technology network within their professional one’

Ombudsman expects to receive 12,800 investment and pensions complaints

Amount secured for investors by the FCA following High Court approval

Ombudsman has committed to resolve 17% more cases in the year ahead

Having the right tech in place is critical for advisers

‘We can now put in place the exciting plans we have devised’