The Financial Ombudsman Service (FOS) has predicted that it will receive ‘very few’ complaints about the British Steel Pension Scheme (BSPS) in the next financial year.
Within its estimated complaints figures for 2024/25 - published today (4 April) - the ombudsman expects to receive 12,800 investment and pensions complaints. Out of those, it stated that "very few" will likely be about the former BSPS. FOS chief executive and chief ombudsman Abby Thomas said with uncertainty around casework levels in the upcoming year, the ombudsman is "building a service which is flexible and agile, allowing us to respond to increased demand across any area of our business". She added: "Our plans will help ensure that the customer is at the heart of everything we ...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
