FOS

Firms' failures to rectify mistakes has been a key factor in the rise of claims management companies (CMCs), Financial Ombudsman Service (FOS) chief executive Natalie Ceeney said.

LONG-STOP

A Financial Ombudsman Service executive has urged firms to "embrace, encourage and celebrate" complaints, arguing they need to plan for imperfections.

Network Sesame has topped the Financial Ombudsman Service (FOS) complaints table for IFA businesses, with 138 complaints in the first half of this year, compared to 140 in H2 2011.

The Financial Ombudsman Service (FOS) is in the market for "exceptional people" to become senior Ombudsmen, on salaries of more than £85,000 plus benefits.

The Financial Services Authority (FSA) has warned that most crowdfunding schemes should only be targeted at sophisticated investors, amid concerns about their risk and complexity.

The Financial Ombudsman Service (FOS) is set to move ahead with plans to allow most businesses to fight up to 25 cases per year without having to pay case fees, following support from the industry.

The Financial Ombudsman Service (FOS) has rejected calls from industry stakeholders for claims management companies (CMCs) to be charged FOS fees and levies.

Changes could be made to the Financial Ombudsman Service (FOS) board ahead of the industry-wide regulatory upheaval next year.

ALTERNATIVES