FOS upholds half of all complaints

Data for the three months to December 2012 show the vast majority of complaints - 145,546 out of 180,679 in total - relate to payment protection insurance (PPI). That takes the total number of PPI complaints for last year to 244,873. The FOS said it is currently taking on between 8,000 and 10,000 new PPI complaints each week, meaning it expects to receive more than 350,000 PPI complaints this year. So far this financial year - from last April - the FOS has found in the consumers favour in 62% of PPI cases, down from seven out of ten complaints. The ombudsman has received 341,666 ne...