Networks Openwork and Sesame saw complaints against them at the Financial Ombudsman Service (FOS) rise in the second half of last year, with Sesame receiving over 90% more claims.
New complaints against Sesame rose from 138 in the first six months of 2012 to 263 in the final half of the year, up 90.5%. This included 26 complaints about mortgage and home finance, 26 complaints about general insurance, 69 complaints about payment protection insurance (PPI), 67 complaints about investments and 73 complaints about life and pensions and decumulation. Openwork received 132 new complaints in the six months from 1 July to 31 December 2012, up from 100 in the first six months of last year, a 32% increase. This breaks down as 1 complaint about banking and credit, 26 c...
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