FOS

‘The data points to a system in transition rather than recovery’

2026 will be a ‘year of material change’ at the Ombudsman

Continuing to work with FCA on redress improvements

Targeted support is a one-off service and does not involve ongoing suitability assessments

Latest FOS data shows there were 1,426 complaints in H1 2025

Network must compensate £2,678 interest

Consultation seeking to modernise charges

Following joint call for input with the FCA and government proposals

Liam Coleman appointed

Includes £100,000 loss of office compensation