FOS

FCA stripped its permissions in 2025

Liam Coleman appointed by FCA board

SJP failed to provide five annual reviews for client

GSI Group CEO on complaints, AI and the latest set of FOS reforms

Including new powers to dismiss certain cases

Further update on consultation expected in due course

Interims Jenny Simmonds and James Dipple-Johnstone take on permanent roles

Following an investigation into investments

In response to FCA and FOS consultation paper

FOS decision notice stated advice caused client ‘distress’ and ‘upset’