FOS

One type of complaint sees a £10,000 rise

New fees effective from 1 April

Parliamentary scrutiny predicted

To ‘guard against political influence’

New ten-year limit for bringing complaints

Not expected to have ‘material’ impact on PII market but creates more risk

‘FOS needs to be overhauled as it is’

Amid concerns about consumer harm and weaknesses in oversight

‘The data points to a system in transition rather than recovery’

2026 will be a ‘year of material change’ at the Ombudsman