FOS

FOS leadership changes show reforms 'are serious'

Your profession

FOS leadership changes show reforms 'are serious'

2026 will be a ‘year of material change’ at the Ombudsman

clock 21 January 2026 • 3 min read
FOS aims to resolve 245,000 cases in 2026/27

Your profession

FOS aims to resolve 245,000 cases in 2026/27

Continuing to work with FCA on redress improvements

clock 13 January 2026 • 2 min read
FCA and FOS joint statement: Targeted support complaints are 'different'

Regulation

FCA and FOS joint statement: Targeted support complaints are 'different'

Targeted support is a one-off service and does not involve ongoing suitability assessments

clock 11 December 2025 • 2 min read
SJP complaints spike in H1 but wealth manager reports recent 'material decrease'

Companies

SJP complaints spike in H1 but wealth manager reports recent 'material decrease'

Latest FOS data shows there were 1,426 complaints in H1 2025

clock 30 October 2025 • 5 min read
FOS partially upholds complaint against Openwork for 'unsuitable advice'

Companies

FOS partially upholds complaint against Openwork for 'unsuitable advice'

Network must compensate £2,678 interest

clock 19 August 2025 • 3 min read
FOS fees could fall if cases resolved early

Regulation

FOS fees could fall if cases resolved early

Consultation seeking to modernise charges

clock 13 August 2025 • 2 min read
FOS complaints hit lowest level for more than a year

Companies

FOS complaints hit lowest level for more than a year

Following joint call for input with the FCA and government proposals

clock 07 August 2025 • 3 min read
FOS interim chair named following unsuccessful recruitment campaign

People

FOS interim chair named following unsuccessful recruitment campaign

Liam Coleman appointed

clock 28 July 2025 • 2 min read
FOS CEO Abby Thomas received £230,000 payout after sudden exit

Your profession

FOS CEO Abby Thomas received £230,000 payout after sudden exit

Includes £100,000 loss of office compensation

clock 28 July 2025 • 2 min read
Government's FOS reforms 'a mixed bag'

Your profession

Government's FOS reforms 'a mixed bag'

Some changes appear to be ‘lacking in any substance,’ commentators say

clock 16 July 2025 • 4 min read