FOS

To ‘guard against political influence’

New ten-year limit for bringing complaints

Not expected to have ‘material’ impact on PII market but creates more risk

‘FOS needs to be overhauled as it is’

Amid concerns about consumer harm and weaknesses in oversight

‘The data points to a system in transition rather than recovery’

2026 will be a ‘year of material change’ at the Ombudsman

Continuing to work with FCA on redress improvements

Targeted support is a one-off service and does not involve ongoing suitability assessments

Latest FOS data shows there were 1,426 complaints in H1 2025