FOS

GSI Group CEO on complaints, AI and the latest set of FOS reforms

Including new powers to dismiss certain cases

Further update on consultation expected in due course

Interims Jenny Simmonds and James Dipple-Johnstone take on permanent roles

Following an investigation into investments

In response to FCA and FOS consultation paper

FOS decision notice stated advice caused client ‘distress’ and ‘upset’

One type of complaint sees a £10,000 rise

New fees effective from 1 April

Parliamentary scrutiny predicted