FOS complaints at lowest level in two years

This was down compared to the same quarter last year, when it received 68,400 cases. The independent dispute resolution service said case levels were on a par with 2023/24. It also highlighted that more people used its services directly without personal representatives. Latest figures showed that new cases coming to the service have remained at a "steady state for the past six months" - in the second quarter of 2025/26 the FOS received 46,300 new complaints. It said several factors had contributed to lower volumes of cases coming into the service, including the Financial Conduct Au...