Financial Ombudsman Service

Put customers at risk ‘for personal financial gain’

In response to FCA and FOS consultation paper

New fees effective from 1 April

Follows targeted support work

To ‘guard against political influence’

New ten-year limit for bringing complaints

Amid concerns about consumer harm and weaknesses in oversight

2026 will be a ‘year of material change’ at the Ombudsman

Continuing to work with FCA on redress improvements

Regulator pledges more clarity on distribution chains and non-UK business