Financial Ombudsman Service

GSI Group CEO on complaints, AI and the latest set of FOS reforms

Interims Jenny Simmonds and James Dipple-Johnstone take on permanent roles

Put customers at risk ‘for personal financial gain’

In response to FCA and FOS consultation paper

New fees effective from 1 April

Follows targeted support work

To ‘guard against political influence’

New ten-year limit for bringing complaints

Amid concerns about consumer harm and weaknesses in oversight

2026 will be a ‘year of material change’ at the Ombudsman