The Financial Ombudsman Service received 3,600 complaints about pensions between April and September this year.
During the period, it received 110,500 complaints in total. Banking and credit were the most complained about areas, with 74,900 complaints received in the first half of the year, while there were 25,800 complaints about insurance. FOS stated the data is not comparable with previous half-year releases because reporting has changed from calendar year to financial year. For the second quarter of 2026/27, there were 57,000 complaints in total, which was up by 3,400 compared to the first quarter. FOS said the increase in complaints was across product areas and complaint types, rat...
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