Professional Adviser TV: Tackling 'horrendous' letter of authority delays

LOAs are a crucial step in client onboarding and pension tracking and have been described as "horrendous" by Percy-Baxter, who has called for industry-wide standardisation. Speaking on Professional Adviser TV's Advice Lens series, Percy-Baxter said LOAs can be a powerful tool but inefficiencies and inconsistency across providers are undermining their effectiveness. "LOAs could be really magical. I position it to clients as taking admin off their shoulders but that magic's being destroyed by the inefficiency and inconsistency in the process," she said. She added: "Some clients handl...