Provider letters of authority response times improve

Its latest findings showed that major providers improved their response times suggesting that, for some, "inertia may be giving way to action". One provider reduced its average response times by 45% due to a move away from mostly paper-based responses, Pension Lab found. Two others reduced response times by 33%. The broad industry average remains seven to 14 working days, with some outliers "still taking months". Only one provider's performance remained flat compared to the previous quarter, but no tracked provider worsened. These gains come despite LoA volumes rising 500% on Pe...