Consumer Duty

'Total gear shift': Consumer Duty's call for proactive compliance

Consumer Duty

'Total gear shift': Consumer Duty's call for proactive compliance

'Above all, the overarching message remains clear - don't leave it too late'

clock 02 February 2024 • 3 min read
Advisers face Consumer Duty customer support challenge as rules bed in

Consumer Duty

Advisers face Consumer Duty customer support challenge as rules bed in

Six months on from implementation advisers reveal concerns

clock 31 January 2024 • 3 min read
Putting the Consumer Duty implementation plan into action

Consumer Duty

Putting the Consumer Duty implementation plan into action

'There's always room for improvement'

clock 02 January 2024 • 4 min read
Proof of value: The challenge for firms as focus shifts to consumer

Consumer Duty

Proof of value: The challenge for firms as focus shifts to consumer

'Firms have made positive progress to improve consumer value'

clock 21 December 2023 • 4 min read
Consumer Duty: Why hybrid advice will become indispensable

Consumer Duty

Consumer Duty: Why hybrid advice will become indispensable

Novel alternative advice routes are needed as soon as possible

clock 19 December 2023 • 4 min read
Adviser argues for TPR/FCA merger after Consumer Duty 'failure'

Consumer Duty

Adviser argues for TPR/FCA merger after Consumer Duty 'failure'

Karen Ritchie wonders if The Pensions Regulator has ‘had its day’

clock 12 December 2023 • 3 min read
Nurturing trust and loyalty: The fourth pillar of Consumer Duty

Consumer Duty

Nurturing trust and loyalty: The fourth pillar of Consumer Duty

Need to foresee and mitigate potential harm is paramount

clock 08 December 2023 • 4 min read
'Targeted, intrusive and assertive': The FCA's new pro-active approach

Regulation

'Targeted, intrusive and assertive': The FCA's new pro-active approach

Latest Dear CEO letter from regulator speaks volumes

clock 04 December 2023 • 4 min read
Could Consumer Duty push asset managers out of UK retail market?

Consumer Duty

Could Consumer Duty push asset managers out of UK retail market?

Compliance will weigh more on those with global businesses and offerings

clock 01 December 2023 • 10 min read
Client communication: No room for one-size-fits-all under third pillar

Consumer Duty

Client communication: No room for one-size-fits-all under third pillar

Consumer Duty’s third pillar is a game-changer for client comms

clock 21 November 2023 • 4 min read